Privacy Policy

Last Updated: 2/17/2025

1. Introduction

Welcome to American Heritage Carpet Cleaning Services ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care.

2. Information We Collect

We collect the following types of information:

Contact information (name, email address, phone number, and physical address)

Service preferences and history

Communication preferences

Website usage data

3. How We Use Your Information

We use your personal information to:

Provide and improve our carpet cleaning services

Schedule and confirm appointments

Send service reminders and follow-up communications

Process payments

Respond to your inquiries

Send promotional offers and updates (with your consent)

Maintain and improve our website

4. Communications

By providing your contact information, you consent to receive:

Service-related communications (appointment confirmations, reminders, and follow-ups)

Promotional messages about our services and special offers (you may opt out at any time)

Periodic satisfaction surveys and service feedback requests

We will send these communications via email, text message, or phone call, based on your indicated preferences.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure storage of contact information in encrypted databases

Limited access to personal data by authorized personnel only

Regular security assessments and updates

Secure payment processing through certified third-party providers

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services

Maintain business records

Comply with legal obligations

Send periodic service reminders and maintenance recommendations

7. Your Rights

You have the right to:

Access your personal information

Request corrections to your data

Opt out of marketing communications

Request deletion of your information (subject to legal requirements)

Change your communication preferences

8. Third-Party Services

We may use trusted third-party services for:

Payment processing

Email and text message communications

Website analytics

Customer relationship management

These service providers are required to protect your information and use it only for specified purposes.

9. Changes to This Policy

We may update this privacy policy periodically. We will notify you of any material changes by posting the new policy on our website.

10. Contact Us

If you have questions about this privacy policy or your personal information, please contact us at:

American Heritage Carpet Cleaning
Email: [email protected]
Phone: (913) 829-1820
Address: 17109 George Franklyn Dr., Independence, MO 64055