Terms and Conditions

Last Updated: 2/17/2025

1. Agreement to Terms

By accessing and using the website of American Heritage Carpet Cleaning Services ("Company," "we," "our," or "us"), you agree to be bound by these Terms and Conditions.

2. Services

2.1 Service Description

We provide professional carpet cleaning and related services as described on our website. Service specifics may vary based on your particular needs and circumstances.

2.2 Service Appointments

Appointments are confirmed once you receive our confirmation message

We require 48 hours notice for cancellations

A fee of $50 may apply for late cancellations or no-shows

We reserve the right to reschedule appointments due to weather or unforeseen circumstances

2.3 Service Areas

We provide services within the Kansas City metro area. Additional travel fees may apply outside our primary service area.

3. Pricing and Payment

3.1 Pricing

All prices are subject to change without notice

Final pricing may vary based on room size, condition, and required treatments

Additional charges may apply for heavily soiled areas, pet stains, or special treatments

We will provide a clear estimate before beginning work

3.2 Payment

Payment is due upon completion of services

We accept cash, credit cards and in some cases checks

Invoices must be paid within 30 days of service

Late payments may incur additional fees

4. Customer Responsibilities

4.1 Preparation

Customers agree to:

Provide accurate room measurements and condition descriptions

Remove valuable and fragile items before service

Inform us of any special conditions (pet stains, damage, etc.)

Ensure reasonable access to service areas

4.2 Property Conditions

You must inform us of any pre-existing damage or conditions

We are not responsible for pre-existing conditions or damage

You must ensure proper ventilation during and after service

5. Service Guarantee

5.1 Satisfaction Guarantee

We offer a 30-day satisfaction guarantee

Issues must be reported within 3 days of service

We will re-clean areas of concern at no additional charge

Refunds are handled on a case-by-case basis

5.2 Limitations

We do not guarantee:

Removal of all stains or damage

Complete restoration of heavily worn or damaged areas

Results on improperly maintained or previously damaged carpets

6. Liability

6.1 Service Liability

We maintain appropriate insurance coverage

We are not liable for normal wear and tear

We are not responsible for pre-existing conditions

Maximum liability is limited to the cost of services provided

6.2 Property Access

You grant us permission to enter your property at scheduled times

You will ensure safe working conditions

You will secure pets during service

7. Communication and Marketing

7.1 Service Communications

You agree to receive:

Appointment confirmations and reminders

Service-related updates

Follow-up satisfaction surveys

7.2 Marketing Communications

We may send promotional offers and updates

You can opt out of marketing communications at any time

We will honor communication preferences promptly

8. Website Use

8.1 Booking System

Online booking is subject to confirmation

We are not responsible for booking system errors

We reserve the right to decline service requests

8.2 Content

All website content is our property

You may not copy or reproduce website content

We reserve the right to modify website content

9. Modifications

We reserve the right to modify these terms at any time. Changes will be posted on our website and are effective immediately.

10. Governing Law

These terms are governed by the laws of Missouri. Any disputes will be resolved in the courts of Missouri.

11. Contact Information

For questions about these terms, please contact us at:

American Heritage Carpet Cleaning
Email: [email protected]
Phone: (913) 829-1820
Address: 17109 George Franklyn Dr., Independence, MO 64055